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Andy
Andy, Computer Consultant
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I need help with my ipad and iphone. Is there nonMicrosoft

Customer Question

I need help with my ipad and iphone.
Is there nonMicrosoft Tech Support through justanswer?
Submitted: 9 months ago.
Category: Computer
Expert:  John T. F. replied 9 months ago.

Hi!

Can you describe your issue in a little more detail please?

Thanks,

John

Customer: replied 9 months ago.

Hi,

I need to verify that I backed up my ipad, don't need to backup phone, it's been used as a phone.

I must upgrade my IOS on my ipad and iphone just to get in to the apple store.

I also need to sync my phone and ipad.

I don't know what I am doing I am sorry to say.

Expert:  John T. F. replied 9 months ago.

Ok, and how do you normally back up your iPad, with iTunes or with iCloud?

John

Customer: replied 9 months ago.
I do not know where my backups go yet, but I am. Supposed to use iCloud.
Expert:  John T. F. replied 9 months ago.

Ok,

Can you tell me what version of iOS you are currently running and the serial number of each device, please?

From the Home screen;

tap Settings

tap General

tap About

On the About screen, look for the "Version" information. Please let me know what it says. Next look for the serial number and provide that as well.

Thanks,

John

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