Welcome to Justanswer.com.
To get started, I need to know what type of computer you're using.Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.If it's a Mac, please check the OSX version as follows.Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Also, what music app, or website is it that you are using specifically?
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.