Hi there and welcome
No it is not, it means it has crashed.
Hold the power button on the computer until it powers off, then power it on again please Margaret
Tell me if it then starts correctly.
ok, good it is now up and running Margy. It just needed a hard restart as per the instructions.
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.