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Hi there and welcome
Can you remove the power to the Chromecast dongle, wait 5 minutes, connect the power and then wait 5 minutes for it to start and tell me if it then functions please.
Can you tell me please exactly how your trying to connect with chomecast? Via which program or app as minitec can mean a few things
I cannot see this, you would need to contact customer service on***@******.*** as I am only an engineer here.