For Online Computer Support, Ask a Computer Technician
Good morning! My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this.
Hi Lana! To begin, we will need the data cable that should have come
Open the cover at the bottom of your phone.
Connect the data cable to the socket and to your computer's USB port.
Please let me know if you have any questions.
Slide your finger down the display starting from the top edge of your phone.
Press Connected as a media device.
Press Media device (MTP) until the function is turned on.
If you start at the top and slide your finger down the screen, you should see options on the screen. One of them should be "Connected as a media device." then you should see Media device (MTP). Press that until it turns on.
You're welcome. I do apologize. I have a few other suggestions for you if you'd like to try them, but I understand if you don't. My other suggestion involves using Google Photos. If setup correctly, all photos that are taken on your phone will upload to google photos which can be accessed form any computer when you sign in with your google account. Would you like to try that before we terminate?