Hi there and welcome
Can you tell me the exact message you get when you try to sign into your account now please?
Hi there, yes I am here, please give me a minute to type out the message
Can you please click on my link below and go through the process to reset your password.
Once done, use this new password ***** sign into your account and tell me if you can now sign in.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
ok, first, can you please do the process I gave and tell me if you can reset your password?
Please let me know
can you please do the process I gave and tell me if you can reset your password?
Can you give me the number you called please.
And I am online, I do not know what you mean with text
yes, but it is optional.
Its for this question
please speak to customer service on***@******.*** on all payment questions.
They can assist you with these types of questions.
For now I would like you to do the instructions I am asking.
The number, I am still waiting on the number you called.
I reviewed out conversation and it was not given, only that you would get it and then you started to ask about pricing.
I feel you may be better suited to another expert.
I am going to opt out of working with you further on this.
You do not need to do anything, you will be notified when another expert takes over your case.
Thanks and all the best.
ok, as I mentioned, you will be notified when another expert takes over your case. No need to message until you receive this.