How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35210
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
30037186
Type Your Computer Question Here...
Viet - Computer Tech is online now
A new question is answered every 9 seconds

I got an warning about a virus called koobface on my

Customer Question

I got an warning about a virus called koobface on my computer. they gave me a phone number to call and they said they worked for Microsoft. After a few minutes of explaination. they advised me to purchase a firewall xtm26 (global fix it) which would cost me $149.00/3years. Is this legit?
Submitted: 10 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 10 months ago.

Hi,

I'm sorry about the issue. That is certainly a scam. Please always ignore any popup message window or an email message or any phone call that you do not know or that you are not expecting.

Are you able to close the warning message? And/or are you able to shut down / restart the computer?

Please reply at the box below to continue troubleshooting. Thank you.

Expert:  Cody replied 10 months ago.

Do you still need help with this?

Expert:  Viet - Computer Tech replied 10 months ago.

Sorry, I opted out accidentally.

Expert:  Viet - Computer Tech replied 10 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help you further. Thank you.

Related Computer Questions