What's the model on your HP? Could try updating the BIOS to begin with.
If you search from computer management --> device manager --> is there any exclamation point warning sign on anything indicating that it detects it but not working correctly?
Go here and choose check now http://support.hp.com/us-en/drivers/selfservice/Compaq-Presario-CQ5000-Desktop-PC-series/5035292/model/5049577
Checking in to see if you still need help with this issue, if so please reply at your convenience.
can we do a remote session?