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Hello, my name is ***** ***** I will be assisting you today. When you signed up for OurTime, if you used a Credit card and haven't changed any account settings, the membership should auto-renew. The following excerpt describes the procedure for canceling, but if you follow the directions you should be able to see your account settings.
To prevent interruption in communication with other members, all memberships paid by credit card automatically renew until cancelled. This also protects you from future price increases, and service fees on new purchases.
When you cancel, your account will remain active with full member benefits until your current subscription expires. Follow these steps to cancel your account at any time:
Just don't cilck on Remove Automatic Renewal
Your account Status should show if it will automatically renew.
Let me know if this solves your problem.
Here is a link to how to change / verify your credit card information:
I hope this helps.
I noticed you have requested for a phone call. There is an additional charge for this service. If you are interested, I am going to send you a service request. Just accept it if you would like phone assistance.
Otherwise, you can accept the offer right away and another expert will contact you via telephone. You can try with the instructions I sent to you in the mean time.
I have a doctor appointment in 20 minutes so I will be away for about 2 hours. If you would like me to handle the phone call, just wait to accept the offer until 5:00 EST / 3:00 MST
This is Gary from JustAnswer. I am available again if you would like the phone call now.