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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My husband ha a fairly new computer with windows 8. While

Customer Question

My husband ha a fairly new computer with windows 8. While suffering with dementia he erased almost everything. Is it possible for me to take over his computer and use it for myself?
Submitted: 1 year ago.
Category: Computer
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

Are you looking to reset the computer back to factory defaults, and create and use a new account itself?

If so, is the computer using Windows XP, Vista, 7, 8 or 10?

Please reply back using the box below. Thank you.

Customer: replied 1 year ago.
It's using 8
Customer: replied 1 year ago.
I can't find the operating disk
Expert:  Bryan replied 1 year ago.

I see, no issues. Are you able to boot up to the Windows logon screen itself?

Customer: replied 1 year ago.
Im sorry the hospital just called I have to rush over
Expert:  Bryan replied 1 year ago.

No issues; I'll be available throughout the day - please leave me a reply when you are back online, and we will take this further. Thank you.

Customer: replied 1 year ago.
Sorry it took me so long to get back to you. Are you still there?
Expert:  Bryan replied 1 year ago.

Hi, I'm available now, and will be online throughout the day - please leave me a reply when you get this, and we will take the issue further. Thank you.

Customer: replied 1 year ago.
I moved the computer to where I can use my computer as well. However, I can't get the monitor to turn on on the Windows 8 computer
Expert:  Bryan replied 1 year ago.

I see, no issues. Now, is it a desktop or a laptop?

Customer: replied 1 year ago.
it's a desktop
Customer: replied 1 year ago.
I haven't been able to find it's mouse either.
Expert:  Bryan replied 1 year ago.

OK. Now, please disconnect the power supply from the CPU, and disconnect the monitor as well.

Done that, press and HOLD down the Power button for atleast 30 seconds, and then release the button.

Done that, re-connect the power supply and the monitor, and turn it back on. Does it power on this time?

Expert:  Bryan replied 1 year ago.

Also, make sure that the USB mouse is connected properly to one of the USB ports on the CPU. Keep me posted.

Customer: replied 1 year ago.
the monitor says there's no signal
Expert:  Bryan replied 1 year ago.

Hmm; did you disconnect the monitor from the CPU first, and then HOLD down the Power button (on the CPU) for atleast 30 secs - 1 min, and then re-connect the monitor?

Customer: replied 1 year ago.
Expert:  Bryan replied 1 year ago.

Okay, did this happen right after you moved the computer? If so, you might need to switch the video source on the monitor again; what's its make and model?

Customer: replied 1 year ago.
lg ipsled 27mp65
Expert:  Bryan replied 1 year ago.

Okay, please download the user manual for your monitor now, as follows:

http://www.lg.com/in/support-product/lg-27MP65HQ-P

"

Open up the manual file and scroll down to Page 9 ("Connecting to PC" section), and make sure that the HDMI cables are connected as shown in the same. Done that, let me know.

Customer: replied 1 year ago.
they look right
Expert:  Bryan replied 1 year ago.

Okay, let me open up your question to our other experts now, who will be able to assist further. Thank you.

Expert:  arsufi2002 replied 1 year ago.

Hi,

My name is ***** ***** of the expert in computer. I would like to assist you with your issue and would be your next active exert

Expert:  arsufi2002 replied 1 year ago.

Diana, Would you please share the computer model?

Customer: replied 1 year ago.
lenevo idea center intel inside CORE i5
Expert:  arsufi2002 replied 1 year ago.

Does monitor works with second computer if you have any?

Customer: replied 1 year ago.
it worked on my computer
Expert:  arsufi2002 replied 1 year ago.

Since it works on your computer, monitor is free from issue.

The problem is with your husband computer(CPU)..

Is it possible to re-fix ram inside husband's computer?

Expert:  arsufi2002 replied 1 year ago.

If you can do it. I want you to simply remove all RAMs from computer then power on to check status..

Customer: replied 1 year ago.
I don't know. He has dementia and erased most of what came on the computer. I don't know what ram is and it's a windows 8 which I don't know how to do. I'm thinking this is all too complicated for me
Expert:  arsufi2002 replied 1 year ago.

ok

Expert:  arsufi2002 replied 1 year ago.

When you turn on computer, is any beep sound produce from computer

Customer: replied 1 year ago.
but I can't see anything on the monitor
Expert:  arsufi2002 replied 1 year ago.

ok, is it a continuous beep sound or how long it beeps?

Customer: replied 1 year ago.
no just a short beep and the monitor has a short light
Expert:  arsufi2002 replied 1 year ago.

Monitor connects to VGA or HDMI port on computer?

Customer: replied 1 year ago.
hdmi port
Expert:  arsufi2002 replied 1 year ago.

one more question: Does this computer have a graphics card?

Customer: replied 1 year ago.
I don't know Maybe I should forget all about this and just get my money back. I haven't a clue how to do all this stuff

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