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Hello & Welcome to JustAnswer. Can see no previous questions. Were you on Justanswer last night?
I see it. You were being assisted by Viet - Would you like to continue with him on your previous question or would you like me to assist you here? Thanks
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Has this been solved or do you still need help ?
sorry, I am here
what happens when you try to download something
and what do you mean by amazon ?
is it a problem downloading anything or only from amazon or only movies ?
so it is only amazon music that is having the problem ?
and can you please give me the exact word for word message ?
this might be a lot easier if i can log in remotely to work on it with you.
you may have to check with your credit card company on why it did not go through
call the number on the back and ask them if they rejected a payment
ok if they say they did not get one than i can get you the number for our customer service who can help. If your card rejected it than you can straighten it out with them
if it still doesnt go through the site might have blocked it because the other one didnt go through
you can call support at(###) ###-#### ***** they will work it out with you
you need to call customer service
they can get that working for you if its on our end. I have zero control over it
there number is(###) ###-####/p>
thats weird i know i have had other people call that number and i have called it myself let me just check it for you
or if you would like to hit the accept button for me as accepting the offer would do anyway i will get you a remote link and we can work on the extra amount later
oh wait i typed it in wrong
its a 6 not a 5 my mistake
sorry my mistake. i was reading it off my phone and the type was small
can you call again and see if you do better lol
ok let me know ;)
great this may take a bit. anyway post back in when you get it sorted with them one way or another
post back when its convenient i should be here on and off most of the night and tomorrow :)
If you want to post back in a few hours or tomorrow and they havent sorted it than i will get you a link if you give me an excellent rating first ( something accepting the add serv would do anyway )
and we can work out the additional charge after its done.
No i am just trying to help so we can work on it
Between your credit card company and my company office they have screwed up the payment thing.
I will be happy to wait till you get it sorted out.
oh ok. sorry. let me know when you have it sorted on your end or if you want to try tomorrow around noon central time either way that would work for me as i am probably logging off for the night soon