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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8751
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Was online last night and I have a problem today, cant

Customer Question

was online last night and I have a problem today, cant download any browser, please read my session from last night
Submitted: 10 months ago.
Category: Computer
Expert:  Kamil Anwar replied 10 months ago.

Hello & Welcome to JustAnswer. Can see no previous questions. Were you on Justanswer last night?

Customer: replied 10 months ago.
Expert:  Kamil Anwar replied 10 months ago.

I see it. You were being assisted by Viet - Would you like to continue with him on your previous question or would you like me to assist you here? Thanks

Customer: replied 10 months ago.
Viet
Expert:  Kamil Anwar replied 10 months ago.

I will opt out of the question. Once VIET Responds, you will be notified.

Expert:  Robert M. replied 10 months ago.

Has this been solved or do you still need help ?

Customer: replied 10 months ago.
I still need help, for whatever reason,, I cant download anything, ex Amazon Prime
Customer: replied 10 months ago.
anybody there?
Customer: replied 10 months ago.
Where is everybody
Expert:  Robert M. replied 10 months ago.

sorry, I am here

what happens when you try to download something

and what do you mean by amazon ?

is it a problem downloading anything or only from amazon or only movies ?

Customer: replied 10 months ago.
Nothing, just get the message that cant download
Customer: replied 10 months ago.
I tried to load 2 different browsers, amazon is amazon music where the music is in the cloud
Expert:  Robert M. replied 10 months ago.

so it is only amazon music that is having the problem ?

and can you please give me the exact word for word message ?

this might be a lot easier if i can log in remotely to work on it with you.

Customer: replied 10 months ago.
well, accepted the offer but said there was a payment error, chkd, its good
Expert:  Robert M. replied 10 months ago.

you may have to check with your credit card company on why it did not go through

call the number on the back and ask them if they rejected a payment

Customer: replied 10 months ago.
calling now
Expert:  Robert M. replied 10 months ago.

ok if they say they did not get one than i can get you the number for our customer service who can help. If your card rejected it than you can straighten it out with them

Customer: replied 10 months ago.
I got thru, there was a watch on my previous watches on my accts and hes taking it off, trying again
Expert:  Robert M. replied 10 months ago.

ok thanks

Expert:  Robert M. replied 10 months ago.

if it still doesnt go through the site might have blocked it because the other one didnt go through

you can call support at(###) ###-#### ***** they will work it out with you

Customer: replied 10 months ago.
trying my cc again
Expert:  Robert M. replied 10 months ago.

ok

Customer: replied 10 months ago.
Seems the problem is on your end
Expert:  Robert M. replied 10 months ago.

you need to call customer service

they can get that working for you if its on our end. I have zero control over it

there number is(###) ###-####/p>

Customer: replied 10 months ago.
this is nuts now they cant find my acct, I hate for u to keep hanging on, this is interesting, called the number you gave me, said they didn't recognize Just Answer so I hung up
Expert:  Robert M. replied 10 months ago.

thats weird i know i have had other people call that number and i have called it myself let me just check it for you

or if you would like to hit the accept button for me as accepting the offer would do anyway i will get you a remote link and we can work on the extra amount later

Expert:  Robert M. replied 10 months ago.

oh wait i typed it in wrong

(###) ###-####/p>

its a 6 not a 5 my mistake

Customer: replied 10 months ago.
Duh, no wonder he probably thought I was nuts
Expert:  Robert M. replied 10 months ago.

sorry my mistake. i was reading it off my phone and the type was small

can you call again and see if you do better lol

Customer: replied 10 months ago.
oh the phone now
Expert:  Robert M. replied 10 months ago.

ok let me know ;)

Customer: replied 10 months ago.
they are escalating the call
Expert:  Robert M. replied 10 months ago.

great this may take a bit. anyway post back in when you get it sorted with them one way or another

Customer: replied 10 months ago.
will do, I'm hungry so might eat dinner while waiting
Expert:  Robert M. replied 10 months ago.

same here.

post back when its convenient i should be here on and off most of the night and tomorrow :)

Customer: replied 10 months ago.
ok, I will leave this open
Expert:  Robert M. replied 10 months ago.

sounds good.

If you want to post back in a few hours or tomorrow and they havent sorted it than i will get you a link if you give me an excellent rating first ( something accepting the add serv would do anyway )

and we can work out the additional charge after its done.

Customer: replied 10 months ago.
what is this, blackmail
Expert:  Robert M. replied 10 months ago.

No i am just trying to help so we can work on it

Between your credit card company and my company office they have screwed up the payment thing.

I will be happy to wait till you get it sorted out.

Customer: replied 10 months ago.
I was only kidding
Expert:  Robert M. replied 10 months ago.

oh ok. sorry. let me know when you have it sorted on your end or if you want to try tomorrow around noon central time either way that would work for me as i am probably logging off for the night soon