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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I downloaded PCKeeper and SlimCleaner (They claim

Customer Question

Hello,
I downloaded PCKeeper and SlimCleaner (They claim association with Microsoft) and they have virtually taken control of my computer, it is much slower, they charged me $50 and now I cant get rid of these programs because "UNINSTALL" won't work because of a long-running program. The question is, are you going to charge MORE money to help me?
Submitted: 10 months ago.
Category: Computer
Expert:  Kamil Anwar replied 10 months ago.

Normally, we do charge for technical support (remotely) but since you've been scammed i'll assist you with it's removal without charging extra for remote. Would you like me to send link for remote?

Customer: replied 10 months ago.
What I'd like to Know is do you know about these people who claim Microsoft association?
Customer: replied 10 months ago.
What does "link for remote" mean?
Expert:  Kamil Anwar replied 10 months ago.

There are 100s of such companies who claim to work for Microsoft, in reality they are only scam artists. I do not know them personally, but i am aware of tech support scams, most of them are from India. They usually run campaigns by calling people and telling them that either they are hacked, or that there IP is being used somewhere for something suspicious and then they ask to connect which is when they ask for money or ask the victim to pay for the software they've put.

Expert:  Kamil Anwar replied 10 months ago.

Link for remote means, i'll send you a link which you'll run to connect with me. once i am connected, i'll remove the programs they've put.

Customer: replied 10 months ago.
please go ahead and do what you can. This morning I woke up with my computer running and they had put more stuff on there.
Expert:  Kamil Anwar replied 10 months ago.

Click the link below and run/open the downloaded program:
https://secure.logmeinrescue.com/R?i=2&Code=286883

Customer: replied 10 months ago.
Hello? Your program is marked as unsafe.
Expert:  Kamil Anwar replied 10 months ago.

The program is safe, you can allow it to run.

Customer: replied 10 months ago.
My phone does not work well where my computer is........can't you just come on and do the work? I clicked "run" already.
Expert:  Kamil Anwar replied 10 months ago.

I am working from UK - Remotely. I can do this remotely, which is what we do all the time. Here's a new link, try running it again after downloading it again.

https://secure.logmeinrescue.com/R?i=2&Code=825241

Customer: replied 10 months ago.
Logmein is already downloaded
Expert:  Kamil Anwar replied 10 months ago.

The previous session expired because the file did not run in time. Click the new link below and run the downloaded file, you will see an ID and a Password. Type that to me here.

http://tinyurl.com/pfmhzd8

Customer: replied 10 months ago.
I saw no id or password
Expert:  Kamil Anwar replied 10 months ago.

You need to run the downloaded program called teamviewer to see the ID and Password. Did you run it?

Customer: replied 10 months ago.
ID 169 325 789
PW 1867
Expert:  Kamil Anwar replied 10 months ago.

Says, program not running. Did you close it after copying the ID and PW?

Customer: replied 10 months ago.
Expert:  Kamil Anwar replied 10 months ago.

You need to keep it open. Please re-open it, and type me the new PW.

Customer: replied 10 months ago.
This is not working
Expert:  Kamil Anwar replied 10 months ago.

It will work - If you had the program running, i would have connected by now. Please run the program, and don't close it. Here;s the link to download it again if you want: http://tinyurl.com/pfmhzd8

Customer: replied 10 months ago.
Now nothing is working
Expert:  Kamil Anwar replied 10 months ago.

Can you see the blue icon with arrow in the center in the task bar?

Customer: replied 10 months ago.
Expert:  Kamil Anwar replied 10 months ago.

Click on it, you should see the ID and Password ***** which you can type to me here.

Customer: replied 10 months ago.
I have to shut down
Expert:  Kamil Anwar replied 10 months ago.

Ok. Let me know when you're back.