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Normally, we do charge for technical support (remotely) but since you've been scammed i'll assist you with it's removal without charging extra for remote. Would you like me to send link for remote?
There are 100s of such companies who claim to work for Microsoft, in reality they are only scam artists. I do not know them personally, but i am aware of tech support scams, most of them are from India. They usually run campaigns by calling people and telling them that either they are hacked, or that there IP is being used somewhere for something suspicious and then they ask to connect which is when they ask for money or ask the victim to pay for the software they've put.
Link for remote means, i'll send you a link which you'll run to connect with me. once i am connected, i'll remove the programs they've put.
Click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=286883
The program is safe, you can allow it to run.
I am working from UK - Remotely. I can do this remotely, which is what we do all the time. Here's a new link, try running it again after downloading it again.
The previous session expired because the file did not run in time. Click the new link below and run the downloaded file, you will see an ID and a Password. Type that to me here.http://tinyurl.com/pfmhzd8
You need to run the downloaded program called teamviewer to see the ID and Password. Did you run it?
Says, program not running. Did you close it after copying the ID and PW?
You need to keep it open. Please re-open it, and type me the new PW.
It will work - If you had the program running, i would have connected by now. Please run the program, and don't close it. Here;s the link to download it again if you want: http://tinyurl.com/pfmhzd8
Can you see the blue icon with arrow in the center in the task bar?
Click on it, you should see the ID and Password ***** which you can type to me here.
Ok. Let me know when you're back.