Hi there and welcome
this is an issue with the storage control and its a concern if you cannot get in using safe mode.
If you choose Safe Mode Command Prompt, does it get you to a window you can type in?
ok, but your saying safe mode, I am not referring to safe mode, I am referring to safe mode command prompt it is a different option.
What exactly happened when you choose Safe Mode Command prompt? I need to know please, not being difficult but I need to make sure the instructions are being done correctly and exactly what happens.
Thanks, ***** ***** go back to the menu, choose Advance Boot Options, then choose Last Known Good Configuration
Tell me if this allows it to start please.
ok, can you tell me the make and model of the computer please.
ok, the issue is either the motherboard has failed, or the windows installation is corrupted beyond repair.
To confirm this we will need to reinstall windows. If the reinstall works and the computer functions then it was the installation, else we know its the motherboard which would need to be replaced.
First though, this will remove all your data from the computer, so if you need to back up your data, in this situation, the only option is to remove the hard drive and put it into a different computer and try to copy the data directly via this. If your not able to do this, then you can have a computer store do this for you.
Once done, to do the reinstall of windows, you power off the computer. Then power it on and keep tapping on F11 until you get to the recovery manager, and then choose to do a factory restore, which will initiate the installation of windows.
If this fails to install then you will know that it was the motherboard and this would need to be replaced.