Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your phone. let me know the problem a bit more in detail what is the problem you are facing while making the payment.
let me know the service providers or the phone company name.
i am answering your question which you have posted with us however if you do not want to continue it will be your choice, if you want me to help you then you may let me know the service provider name then i can suggest you to the correct billing or recharge link.