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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have Windows 7 and I tried to log into my Microsoft

Customer Question

I have Windows 7 and I tried to log into my Microsoft Account, I had forgotten my password ***** tried several. Thus my account was blocked and has been blocked for two days. I cannot open any new documents on Windows 7 as they are all marked read only so my entire coomputer is blockedx. I want my computer unblocked now. I have entered 20 requests to reset my password ***** nothing unblocks the account. HELP
Submitted: 10 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Is it Word documents?

When you try resetting your Microsoft account password, what exactly happens?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,