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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4545
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I locked myself out of my computer, i have a ne56r41u.how do

Customer Question

I locked myself out of my computer, i have a ne56r41u.how do I fix it to reset it to unlock
Submitted: 10 months ago.
Category: Computer
Expert:  Kamil Anwar replied 10 months ago.

Is it showing any mail address on the login screen and do you have any important data on it?

Customer: replied 10 months ago.
it does an no not anything I cant live without
Expert:  Kamil Anwar replied 10 months ago.

Then we can first try email method, and then reset. What is the e-mail address it is showing and do you have access to this e-mail address? Thanks

Customer: replied 10 months ago.
Um dont use it anymore don't know password. Sorry I switched to gmail
Expert:  Kamil Anwar replied 10 months ago.

Okay. Hold the SHIFT key and Click the POWER ICON on the Lower Right Corner. Then choose Restart, it will restart in advanced mode, once done, reply back to let me know.

Customer: replied 10 months ago.
I dont see it power button on right side
Expert:  Kamil Anwar replied 10 months ago.

What buttons do you see on the screen?

Customer: replied 10 months ago.
Ok i get it hold on sorry
Expert:  Kamil Anwar replied 10 months ago.

Ok.

Customer: replied 10 months ago.
Ok done says choose an option
Expert:  Kamil Anwar replied 10 months ago.

Choose Troubleshoot -> Reset Your PC -> Fully Clean The Drive. Once the reset process starts, you're good. After reset, it will allow you to setup a new account. And if you can take a second to rate my service by clicking the star icon on the top right, that will be greatly appreciated.

Customer: replied 10 months ago.
Shit now it says there was an error
Expert:  Kamil Anwar replied 10 months ago.

What is the error message?

Customer: replied 10 months ago.
Says needs to be repaired gives code 0xc0000001
Expert:  Kamil Anwar replied 10 months ago.

What option did you choose after choosing Troubleshoot? Can you list me the exact names and sequence of options you made?

Customer: replied 10 months ago.
Ok continue trouble shoot turnoff I did trouble shoot witch says refresh or reset then goes to refresh pc rest pc or advanced option
Customer: replied 10 months ago.
I did the second one
Expert:  Kamil Anwar replied 10 months ago.

Let's go step by step -> Choose Troubleshoot, and tell me what options are listed ?

Customer: replied 10 months ago.
Refresh. Reset.advanced option
Expert:  Kamil Anwar replied 10 months ago.

Choose Reset, and tell me options listed.

Customer: replied 10 months ago.
Goes to error says file is missing or has errors says Windows32win load.efi code0xc0000001 then computer shut down
Expert:  Kamil Anwar replied 10 months ago.

This is an additional problem. Please go here and follow Method 1

Customer: replied 10 months ago.
i am guessing i have a bigger problem
Expert:  Kamil Anwar replied 10 months ago.

Yes, but i believe it can be resolved. Can you follow Method 1 on the link i sent?