How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I just completed a 1 hr 20 min movie and tried to burn both

Customer Question

I just completed a 1 hr 20 min movie and tried to burn both 4.7GB and Blu ray disks, but was stopped by a error msg: DVD Burn Interrupted. Something is preventing a successful DVD burn. What is the corrective action for this msg, and how can I complete the burn?
Submitted: 11 months ago.
Category: Computer
Customer: replied 11 months ago.
Am using Adobe Premiere Elements and Windows 8.1 OS.
Expert:  Quiksilver07070 replied 11 months ago.

Hello and thank you for choosing JUSTANSWER.com

.

This could be a few different things.

Could be a bad disc.

Could be a dirty Laser Lens (need to be blown out, or cleaned)

Could a software glitch. (maybe a Reboot of the machine will clear it up)

.

YOu could try to change your performance settings, so that your machine devotes more CPU and RAM to doing tasks, instead of focusing on the asthetics. Like rounded off windows.

.

Its really hard to know EXACTLY what the issue is. As you stated, turning off HW acceleration, helped....but was not a fix.

.

Try adjusting your performance, and see if that helps.

From there...Blow out (with compressed Air), and make 100% sure the DVD/Blu-Ray burner is clean!

.

If it still persists....let me know.