Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.https://secure.logmeinrescue.com/R?i=2&Code=740881
You need to accept remote offer by clicking accept offer for remote assistance.
do you still need help please?
Please open up the following link again :
Join the session, then a remote file will be downloaded.
OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).PS - If we are not connected in five minutes, please reply back to me below.
Hold on please, can you tell what password ***** you forgot ? it is windows 7 password *****?
Please follow the step by step instructions at the link below :
if we cant help you solve the issue you will be entitled to a full refund.