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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Need help to install password reset, version 4.5

Customer Question

need help to install password ***** version 4.5
Submitted: 10 months ago.
Category: Computer
Expert:  Kamil Anwar replied 10 months ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 10 months ago.
Expert:  Kamil Anwar replied 10 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.
https://secure.logmeinrescue.com/R?i=2&Code=740881

Expert:  Kamil Anwar replied 10 months ago.

You need to accept remote offer by clicking accept offer for remote assistance.

Customer: replied 10 months ago.
please, help i'm lost, tried to boot from start
Expert:  Mr.Med replied 10 months ago.

Hello,

do you still need help please?

Customer: replied 10 months ago.
I tried to boot the disk from start.
Customer: replied 10 months ago.
come on please help....
Expert:  Mr.Med replied 10 months ago.

Please open up the following link again :

http://www.justanswer.com/remotedesktop/join.aspx?Session=c9fa6f84-2067-4393-a9a4-5142e8919138

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

Customer: replied 10 months ago.
come on please help already spent $53.00
Expert:  Mr.Med replied 10 months ago.

Please open up the following link again :

http://www.justanswer.com/remotedesktop/join.aspx?Session=c9fa6f84-2067-4393-a9a4-5142e8919138

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

Expert:  Mr.Med replied 10 months ago.

Hold on please, can you tell what password ***** you forgot ? it is windows 7 password *****?

Customer: replied 10 months ago.
log on C:
Expert:  Mr.Med replied 10 months ago.

Please follow the step by step instructions at the link below :

https://www.youtube.com/watch?v=A5D8L0oIJkA

Thank you

Expert:  Mr.Med replied 10 months ago.

if we cant help you solve the issue you will be entitled to a full refund.

Customer: replied 10 months ago.
no help, please refund my $