I will be the person helping you today. I can see that you may need a little bit of extra help. It sounds as though your computer has been infected with a computer virus. Removing such viruses can be both difficult and dangerous because each case is different. Therefore, each case for removing the virus requires a different set of instructions to follow. May I start a screen sharing session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer. The remote session will cost a little more, but it is the safest route. If you don't wish to do the remote session, please, let me know.