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Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2064
Experience:  CCNA, A+, MCSE with over 12 years experience.
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T8extpex.dill missing how to restore?

Customer Question

t8extpex.dill missing how to restore?
Submitted: 10 months ago.
Category: Computer
Expert:  Byron replied 10 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

With Internet Explorer open click the gear icon in the upper right corner of the screen

and select Internet Option

From the row of tabs at the top select Advanced.

Click Reset twice.

Close and reopen Internet Explorer.

Expert:  Byron replied 10 months ago.

Hi. Is Internet Explorer working properly now?

Customer: replied 10 months ago.
Problem still exist
Expert:  Byron replied 10 months ago.

Thanks. You have a corrupted toolbar installed in Internet Explorer.

This corruption was probably the result of a virus scan removing the dll file

and the toolbar itself was installed as the result of a malware infection.

Click the gear icon in the upper right corner and select Manage add-ons

click Toolbars and Extensions on the left.

Select each installed toolbar, except Java, and disable them one at a time.

Close and re-open Internet Explorer after each disable operation. Once the error

goes away you'll know that the last toolbar disabled is the culprit.

I can connect to your machine and correct this and have made an offer to do so.

Expert:  Byron replied 10 months ago.

Thanks. You have a corrupted toolbar installed in Internet Explorer.

This corruption was probably the result of a virus scan removing the dll file

and the toolbar itself was installed as the result of a malware infection.

Click the gear icon in the upper right corner and select Manage add-ons

click Toolbars and Extensions on the left.

Select each installed toolbar, except Java, and disable them one at a time.

Close and re-open Internet Explorer after each disable operation. Once the error

goes away you'll know that the last toolbar disabled is the culprit.

I can connect to your machine and correct this and have made an offer to do so.

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