How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My browser chrome will not come up anymore what happened, I

Customer Question

my browser chrome will not come up anymore what happened, I reinstalled, still nothing?
Submitted: 11 months ago.
Category: Computer
Expert:  Kamil Anwar replied 11 months ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 11 months ago.
That makes me nervous
Expert:  Kamil Anwar replied 11 months ago.

Okay. We can continue here then, which operating system are you running? Thanks

Customer: replied 11 months ago.
W 10 64 bit
Expert:  Kamil Anwar replied 11 months ago.

Please follow steps here to create a new chrome profile, and then tell me if it works:
https://support.google.com/chrome/answer/142059?hl=en

Customer: replied 11 months ago.
still with me?
Expert:  Kamil Anwar replied 11 months ago.

Please follow steps here to create a new chrome profile, and then tell me if it works:
https://support.google.com/chrome/answer/142059?hl=en

Customer: replied 11 months ago.
I am attempting to create a new default profile
Expert:  Kamil Anwar replied 11 months ago.

Yes, please do that and then try opening Chrome.

Customer: replied 11 months ago.
not successful, still acts same way
Customer: replied 11 months ago.
you need to call or do a live chat, I can't wait like this
Customer: replied 11 months ago.
i'll wait 5 mins more
Customer: replied 11 months ago.
signing off, thanks for the effort
Expert:  Kamil Anwar replied 11 months ago.

This is a question/answer site. It doesn't allow live chat, responses are still real time. Please download revouninstaller trial from revouninstaller.com and uninstall chrome along with its traces, left overs and registry keys and then reinstall chrome.