How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Information Systems Manager
Category: Computer
Satisfied Customers: 11689
Experience:  25 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
23511658
Type Your Computer Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

I have a microsoft surface 3 tablet that I want to reset to

Customer Question

hello, I have a microsoft surface 3 tablet that I want to reset to factory settings as new. However I cannot do this because when I try to recover or reinstall it ask for an administrative password ***** I do not have. (purchased this unit online, probably what I get for doing that) Is there a way to recover the password, or just bypass so I can reset the tablet?
Submitted: 1 year ago.
Category: Computer
Expert:  Michael Hannigan replied 1 year ago.

Hello. Thank you for coming to JustAnswer.

Sorry for the delay and thank you for your patience. My name is Michael. I will be helping you with your question today. I am an Expert in the Computer category. If you feel this is not the best category for your question, let me know and I will forward it to the appropriate group of Experts.

Please let me know if there as any additional information that you think might be pertinent to your question. If I don't hear back from you, I'll provide the best answer I can based on the information you've given so far. You will still be able to reply with additional information or questions at any point during our conversation, and I'll revise the my answer accordingly.

Customer: replied 1 year ago.
I'm not sure this matters, but when turned on, the surface ask for a domain log in.
Expert:  Michael Hannigan replied 1 year ago.

Was it connected to a domain at a time previously?

Normally, when you use the device, you are logged in under your user account, which is an admin account. This means you should be able to complete the reset by using the account you normally use just to log into Windows.

If you haven't been able to log in at all, that's a little more difficult, since someone else has their account protecting the operating system. And without being able to rest your (their) password, you won't be able to reset it the typical way.

Expert:  Michael Hannigan replied 1 year ago.

You an try using a password ***** program from a third party like password *****

http://bitli.es/yWlvr2

Customer: replied 1 year ago.
it was connected to a domain previously by the looks of it. I have used 2 different 3rd party software; Konboot and nt password ***** I believe. Both which did not work. I'll try the Password ***** and see if that works.
Expert:  Michael Hannigan replied 1 year ago.

If that doesn't work, you should be able to install a fresh copy of Windows from USB. Not the ideal situation, but a fallback if you need it.

Customer: replied 1 year ago.
I have tried to install a fresh copy of Windows 8.1 however it always ask me for a administrative password ***** I can proceed
Expert:  Michael Hannigan replied 1 year ago.

You should be able to do it with a downloaded recovery image:

http://bitli.es/qGaPSp

If you recover from an external drive, it will format the drive on the surface.

Customer: replied 1 year ago.
When I try to download the recovery image from Microsoft I get this error message:
Expert:  Michael Hannigan replied 1 year ago.

This is not good. That means that it belongs to an Enterprise customer and the person who sold it to you is not the rightful owner. I would either contact the seller or contact the company to whom it belongs if you can figure that out from the domain.

Customer: replied 1 year ago.
Uh oh, so looks like I'm up the creek. The seller is no where to be found, and I have no idea what company it's from
Expert:  Michael Hannigan replied 1 year ago.

Unfortunately, I think that may be the case. It may be something you should report to the police in case it is stolen. Just to CYA.