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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Dell vostro 1510, replaced motherboard twice, new battery,

Customer Question

Dell vostro 1510, replaced motherboard twice, new battery, new power chord. Just comes on and goes off
JA: Thanks. Can you give me any more details about your issue?
Customer: I just did
JA: OK got it. Last thing — Tech Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Computer
Customer: replied 1 year ago.
I a a computer tech and I need another perspective. I've replaced the motherboard twice, battery, power chord and ram. All this vostro does is light up the start button and then shut down. Stumped.
Expert:  Tim replied 1 year ago.

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my very best to help you. If you like i can offer remote access and a call.

Customer: replied 1 year ago.
Well, remote access wont work since it wont start
Customer: replied 1 year ago.
I'm lost on this one. Two motherboards, hours of time, new battery, new chord, new ram. Just starts, lights blink, cd winds, and then shuts down
Customer: replied 1 year ago.
I think i'll be getting my money back, but I thought Id try
Customer: replied 1 year ago.
HELLO?
Customer: replied 1 year ago.
Anyone?
Customer: replied 1 year ago.
If there is a charge on my card, i will deny it
Customer: replied 1 year ago.
This is a gyp
Expert:  Tim replied 1 year ago.

I'll get you a refund, sound good? Sorry it took me a few minutes to get with you.

Customer: replied 1 year ago.
Can you help?
Expert:  Tim replied 1 year ago.

Not if you are impatient, I need a few minutes to get back with you. I'm happy to release this to another tech or refund you though, sorry.

Customer: replied 1 year ago.
No, just chat
Expert:  Tim replied 1 year ago.

Yeah, that's fine. As i said, i can opt out and get you someone else, or refund you, or get back to you in a few minutes.

Customer: replied 1 year ago.
Can you offer any assistance? I got two more on the bench, can't wait this long
Customer: replied 1 year ago.
Just refund my money, this is a crock of shit
Customer: replied 1 year ago.
About to throw this thing away, anyway
Expert:  Tim replied 1 year ago.

Ok, will send you for a refund.

Expert:  Tim replied 1 year ago.

Refund sent, you should test each dimm independently, possible CPU.