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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Not able to get on with google chrome as current browser

Customer Question

not able to get on with google chrome as current browser have windows xp and am told no help available - Does that mean I need to get a new computer?
Submitted: 10 months ago.
Category: Computer
Expert:  Mr.Med replied 10 months ago.

Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,

I'm sorry about the issue, What is happening when you attempt to download google chrome to your computer? what error do you get when you try to download it please?

Thank you

Customer: replied 10 months ago.
Not able to connect
Expert:  Mr.Med replied 10 months ago.

Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?

Customer: replied 10 months ago.
sure
Customer: replied 10 months ago.
just try to ans my question
Expert:  Mr.Med replied 10 months ago.

Please open up the following link again :

http://www.justanswer.com/remotedesktop/join.aspx?Session=fd582c65-9ce1-49f7-bdca-4c02f74471d2

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

Customer: replied 10 months ago.
I will call my bank and tell them not to process this transaction right now!!!!
Expert:  Mr.Med replied 10 months ago.

we can continue via written communication. do you still need help ?

Expert:  Mr.Med replied 10 months ago.

Please try to re-download chrome from the link below and let me know the results:

https://www.google.com/chrome

Thank you

Customer: replied 10 months ago.
could not download link
Expert:  Mr.Med replied 10 months ago.

can we try the remote session please? Please do not worry about security risk since the tool that we will be using is legitimate.

Thanks

Expert:  Cody replied 10 months ago.

are you still needing help?

Expert:  Cody replied 10 months ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.