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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have received a pop up, Says that My computer has a virus.

Customer Question

I have received a pop up, Says that My computer has a virus. I could not get rid of the pop ad, without shutting down the computer. What should I do???
Submitted: 10 months ago.
Category: Computer
Expert:  Dustin replied 10 months ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

To get started, do you have a windows or a mac computer?

Also, would you prefer to have me try and guide you through the needed repair steps via written word?

Or would you rather have me connect to your computer from here so I can remove the virus and repair any damage its caused in person?

Thank you for your response,

Dustin S.