I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a screen sharing session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.
May I ask if you need any further help with this problem or did you get your drives functioning correctly? Thank you for taking the time to answer my question.
I will be standing by,