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Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the issue, what is your operating system please (windows or mac)
Please make sure that you and your contacts are using the latest version of Skype to be able to receive video messages.
Please Uninstall skype, restart your computer then reinstall it again :
2-Restart your computer
3-Download & Install Skype from : www.skype.com/go/download
Let me know the results please
Has everything worked out, do you still need help please?
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