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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Sir there is an instruction advising that a trojan horse has

Customer Question

Sir there is an instruction advising that a trojan horse has invaded my computer on my [email protected] outlook account and I need to phone an 1800 number to clear the threat out. The screen is blocked with this page. I am sure it is a scam of some sort. What can I do? thanks ***** *****
Submitted: 10 months ago.
Category: Computer
Expert:  Jason Jones replied 10 months ago.

Hello,

I am the person that will be helping you today.

Please, follow the instructions below:
- Turn the computer off
- Remove all usb devices from the computer
- Turn the computer on
- Start pressing the F8 key on the top of the keyboard
- At the Boot menu, choose Safe Mode with Networking
- Hit the Enter key three times

When you do that, does windows load into safe mode? If so, may I remote into your system and remove the Trojan Horse / Scam item?

I will be standing by.

Thank you,
Jason

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