I am the person that will be helping you today.
Please, follow the instructions below:- Turn the computer off- Remove all usb devices from the computer- Turn the computer on- Start pressing the F8 key on the top of the keyboard- At the Boot menu, choose Safe Mode with Networking- Hit the Enter key three times
When you do that, does windows load into safe mode? If so, may I remote into your system and remove the Trojan Horse / Scam item?
I will be standing by.