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I can resolve these issues for you, however it will take some time and require a remote screen share session to your computer. The remote session is an additional charge. The initial fee that you have agreed to is only a deposit when you submit your question. If you agree to the remote session, there will be an additional fee along with the initial deposit. I send you the offer and details. Let me know if you want to do the remote session. It will be the only way we will be able to help. If you do not want the session you can get a full refund of your deposit.
okay, thank you.