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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How to oparate my Neso model N2501S with windows 10 Iplug it

Customer Question

how to oparate my Neso model N2501S with windows 10
Iplug it and no operation instructions
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

This is an external hard drive which you can connect to any usb port on the windows 10 computer format the drive and you are all set to use it.

Customer: replied 1 year ago.
I plug it in and noting happens
It shows as a outside disc on my computer and when I click on it it shows what is on it but I can not operate it in order to backup
Expert:  Michelle replied 1 year ago.

let me know when you can be online date and time so that i can remotely check the problem and fix it for you.

Customer: replied 1 year ago.
I am available now if you want on line
Expert:  Michelle replied 1 year ago.

Hi i am online now let me know when you are ready.

Customer: replied 1 year ago.
Sorry did not see your response until now
Please tellme where you are or what the time is at your place so we can form adate to correspond
Iam in Israel and the time is 18.38 1st Feb
Expert:  Michelle replied 1 year ago.

let me know what time you could be online today 2nd Feb.

Customer: replied 1 year ago.
Ican be now online that is within the next 90 minututes
It is now 11.11am Israel time
Customer: replied 1 year ago.
It seems we can not find a time because of delay in time between us that is why I asked you about your whereabouts
Expert:  Michelle replied 1 year ago.

let me know the next available time tomorrow, i will be online.

Customer: replied 1 year ago.
Not available tomorrow
Can be on 4 Feb 11.00 Israel time
Is it possible for you?
Customer: replied 1 year ago.
What time zone are you?
What is the time difference between us ?
Expert:  Michelle replied 1 year ago.

i am 5 hrs ahead of Isreal time so we can continue on 14th 11:00 Am your time.

Customer: replied 1 year ago.
Not 14 Feb !!!!!
4 Feb thatis day after tomorrow
Expert:  Michelle replied 1 year ago.

i am sorry its 4th Feb yes i will.

Customer: replied 1 year ago.
Well- where are you ?
We had adate for today 20 minutes ago !!!!
Customer: replied 1 year ago.
Still waiting for your response
Expert:  Michelle replied 1 year ago.

Hi

Expert:  Michelle replied 1 year ago.

Let me know when you are ready we can start a remote session and will fix the drive for you.

Customer: replied 1 year ago.
Hi just tell me how we proceed
Customer: replied 1 year ago.
I am ready but how we proceed online ?
Expert:  Michelle replied 1 year ago.

did you get the remote proposal link i sent you earlier?

Customer: replied 1 year ago.
can not see your answer so I dont know how to proceed
Customer: replied 1 year ago.
cannot find your remote - where is it supposed to be
all your answears arrive same
Customer: replied 1 year ago.
cannot see any answer from you by mail although using iphone to help
Customer: replied 1 year ago.
can you inform what is happening as I get no reply from you
Customer: replied 1 year ago.
as I have not heard from you for the past 15 minutes with no answer to my queries I assume that we are not havind an on line discussion to solve my problem an d I quit
Please inform head office problem unsolved
Expert:  Michelle replied 1 year ago.

There is some technical problem with the chat let me know if you are getting this message.

Customer: replied 1 year ago.
Igot this message but my time now is running short
Just tell me if we can resolve within next 15 minutes
Expert:  Richard replied 1 year ago.

Hi there and welcome

Do you still require assistance with this issue? Please let me know.

Customer: replied 1 year ago.
my question was not solved as you can read above so please reimburse me
Expert:  Richard replied 1 year ago.

No problem at all, please email***@******.*** (customer service) and they organize this for you.

Thanks