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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need to talk to a technical support person, NOW! I have

Customer Question

I need to talk to a technical support person, NOW! I have worked through a number of web pages and nowhere do you give me a phone number. I have a brand new 8610 printer and I am going to take it back to the retailer if you don't give me a phone number for technical support.
Craig
Submitted: 10 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Is it the HP Officejet Pro 8610 printer model?

Is there any error or message when setting up the printer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 10 months ago.

Let me have an expert call you. Please reply at the box below. Thank you.

Expert:  Michelle replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your printer.

Expert:  Michelle replied 10 months ago.

please accept the phone call offer in case you want me to give you a call; and share your phone# ***** i can guide you with the wireless setup of the printer

Expert:  Michelle replied 10 months ago.

Hi Craig, It seems you are offline at the moment

Let me know what times and day today and tomorrow you could be online so that i can be online at the same time and then can assist you over the phone to get the printer setup on the computer