I'm sorry about the issue. Is there any error or message?
What's the model of your computer? Does it have Windows XP, Vista, or 7 or 8 or 10?
Is the Internet currently working on your computer or not?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Can you please press at the same time the 3 keys Ctrl, Alt, Del on the keyboard, then do you see a menu?
When you are available, please type at the box below, then click on the Send button below to communicate with me. Thank you.