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Does USB device shows in Boot Select Menu?
how does it displays USB device? (mention name)
Ignore that message (phone call)
What happens when its selected
Any specific message
Just checking: Does this computer have recovery partition?
Has it worked previously? (Boot from USB)
Also what's the reason for OS re installation?
Are you there
Try to reset BIOS settings and see if it makes a change...
Disable HDD (controller) in BIOS and see it boot from USB/CD then
Hope this model doesn't have Uefi
the latest version of Bios
Tell me how old is the computer?
Fine then it would be BIOS itself
If you don't mind can you tell the options in BIOS...
You know some old computer are won't support USB Boot feature and that's why i asked whether you have booted same computer from USB anytime before
would you please share the exact model?
I got one and here's the BIOS update..
But it requires OS platform..
I don't think that update would fit our present situation as it require OS platform to execute file..
Sir, do you have an external(usb) cd/dvd drive
Please do a power cycle and repeat booting process...
1: Turn off laptop
2: Remove battery and power cord from laptop
3: Press power button 2 or 3 times to neutralize remaining power in laptop
4: Wait for 5 mins
5: Insert battery back and see if it boots from USB or CD
Please revert status