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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I HAVE AN M285 THAT BOOTS TO BIOS AND TO LOAD AN O/S BUT IT

Customer Question

i HAVE AN M285 THAT BOOTS TO BIOS AND I AM TRYING TO LOAD AN O/S BUT IT DOES NOT SEE THE INSTALLATION CD. i CHANGED THE BOOT ORDER AND HAVE INSTALLED MANY AN O/S. i MADE A BOOTABLE USB AND CHANGED THE BOOT SETTINGS AGAIN AND , SAME RESULTS (NOTHING HAPPENS) i CHECKED THE USB ON ANOTHER COMPUTER AND IT WORKS FINE.ANY IDEAS,IS IT POSSIBLE TO FLASH THE BIOS WITHOUT AN O/S?
Submitted: 1 year ago.
Category: Computer
Expert:  arsufi2002 replied 1 year ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 1 year ago.

Does USB device shows in Boot Select Menu?

Customer: replied 1 year ago.
Expert:  arsufi2002 replied 1 year ago.

how does it displays USB device? (mention name)

Customer: replied 1 year ago.
i cannot do a phone call. In am disabled and part of itt is my speeh is unintelligible
Expert:  arsufi2002 replied 1 year ago.

Ignore that message (phone call)

Expert:  arsufi2002 replied 1 year ago.

how does it displays USB device? (mention name)

Customer: replied 1 year ago.
give me a min
Expert:  arsufi2002 replied 1 year ago.

ok..

Customer: replied 1 year ago.
usb storage stick
Expert:  arsufi2002 replied 1 year ago.

ok.

What happens when its selected

Customer: replied 1 year ago.
it doesn't see it
Expert:  arsufi2002 replied 1 year ago.

Any specific message

Customer: replied 1 year ago.
same way it does not see cd
btw,cd player verified
Customer: replied 1 year ago.
just a blank screen,no msg
Expert:  arsufi2002 replied 1 year ago.

Just checking: Does this computer have recovery partition?

Customer: replied 1 year ago.
not at all
Expert:  arsufi2002 replied 1 year ago.

ok

Expert:  arsufi2002 replied 1 year ago.

Has it worked previously? (Boot from USB)

Also what's the reason for OS re installation?

Expert:  arsufi2002 replied 1 year ago.

Are you there

Customer: replied 1 year ago.
ibought it with no o/s. alli knew was it boots to bios.
Expert:  arsufi2002 replied 1 year ago.

Try to reset BIOS settings and see if it makes a change...

Customer: replied 1 year ago.
i reset to defaults already
Customer: replied 1 year ago.
is that whaat u meAN
Expert:  arsufi2002 replied 1 year ago.

yes..

Disable HDD (controller) in BIOS and see it boot from USB/CD then

Customer: replied 1 year ago.
ok,will try. give me 5
Expert:  arsufi2002 replied 1 year ago.

ok

Customer: replied 1 year ago.
there is no setting for that
Expert:  arsufi2002 replied 1 year ago.

Hope this model doesn't have Uefi

Expert:  arsufi2002 replied 1 year ago.

the latest version of Bios

Customer: replied 1 year ago.
wht is that
Expert:  arsufi2002 replied 1 year ago.

Tell me how old is the computer?

Customer: replied 1 year ago.
the bios is old
the computer is about 8
Expert:  arsufi2002 replied 1 year ago.

Fine then it would be BIOS itself

Customer: replied 1 year ago.
i am talking to u on same model
Expert:  arsufi2002 replied 1 year ago.

ok

If you don't mind can you tell the options in BIOS...

Customer: replied 1 year ago.
ok, i was guessing bios
Customer: replied 1 year ago.
how can im update
Expert:  arsufi2002 replied 1 year ago.

You know some old computer are won't support USB Boot feature and that's why i asked whether you have booted same computer from USB anytime before

Customer: replied 1 year ago.
this one im on is the same and it booted from stick
Customer: replied 1 year ago.
can i flash bios w/o o/s?
Expert:  arsufi2002 replied 1 year ago.

would you please share the exact model?

Customer: replied 1 year ago.
gateway m-285 e
Customer: replied 1 year ago.
it is an old tablet pc
Expert:  arsufi2002 replied 1 year ago.

ok

Customer: replied 1 year ago.
hey Fiyaz,can u think on it and email me
Customer: replied 1 year ago.
got a big day tomorrow
Expert:  arsufi2002 replied 1 year ago.

sure.sir

I got one and here's the BIOS update..

But it requires OS platform..

http://www.mpcdrivers.com/apps/disclaimer642c.html?FilePath=/support/gateway/7807.exe

...

Expert:  arsufi2002 replied 1 year ago.

I don't think that update would fit our present situation as it require OS platform to execute file..

Sir, do you have an external(usb) cd/dvd drive

Expert:  arsufi2002 replied 1 year ago.

Please do a power cycle and repeat booting process...

1: Turn off laptop

2: Remove battery and power cord from laptop

3: Press power button 2 or 3 times to neutralize remaining power in laptop

4: Wait for 5 mins

5: Insert battery back and see if it boots from USB or CD

Please revert status

Thanks