I am very sorry to hear you are having so much trouble, I would love to get to help you with this.I really think the best way to help you is with a Remote Session. Due to the complexity of the issue you are describing, it would take a lengthy series of back and forth to troubleshoot your issue. It is an additional charge, but I can offer it for FREE, if you rate the 5 stars now. Because it usually resolves the issue very quickly, and offers an opportunity to see how an expert interacts with a PC, lending to a small learning experience.I will connect to your computer, and fix the issue while you watch, if you accept my proposal for remote tech support.
Is your question about your SMARTPHONE?