I am the person that will be helping you today.
Are you able to access the Internet when you are given the "Verizon Settings" message?
I will be standing by.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
I understand that you do not want the remote connection. We can do it the old-fashioned way, if you wish. What is the full message that you are given from Verizon.