I'm sorry about the issue. I can help reinstalling your Kaspersky on the new Windows 10 computer.
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Did you purchase Kaspersky online or in-store previously?
When you are available, please type at the box below, then click on the Send button below to communicate with me. Thank you.