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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a new computer with windows 10, I had Kaspersky on my

Customer Question

Customer: ***** ***** I have a new computer with windows 10 , I had Kaspersky on my old c0mputer which was Windows 7 with 1and half years left . can it be add or will I need to buy a new subscription. Thank You
JA: Thanks. Can you give me any more details about your issue?
Customer: Kaspersky Anti Vista Order #10509576238 Activation code ms5xs-tmgsrxbkez-3w4s6
JA: OK got it. Last thing — Tech Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 10 months ago.

Hi,

I'm sorry about the issue. I can help reinstalling your Kaspersky on the new Windows 10 computer.

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 10 months ago.

Did you purchase Kaspersky online or in-store previously?

When you are available, please type at the box below, then click on the Send button below to communicate with me. Thank you.