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Ask Shefin Your Own Question

Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 4929
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I have a wireless key pad.i put in new batteries ,it will

Customer Question

i have a wireless key pad.i put in new batteries ,it will not type in anything,what can i do??
Submitted: 10 months ago.
Category: Computer
Expert:  Shefin replied 10 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the make and model number of the keypad?

May I know the device model that you are using the keypad with?

Thank you.

S H E F I N

Customer: replied 10 months ago.
Model Lenovo a7/a5
Expert:  Shefin replied 10 months ago.

Hi,

Are you sure that you have turned ON the keypad?

Do you see any lights on the keypad?

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N

Customer: replied 10 months ago.
Hi , no lights , no switches . My internet is down so remote can't work now !
Expert:  Shefin replied 10 months ago.

Hi,

Remove the batteries from the keypad. press and hold the down the Caps key for a minute and then reinsert the batteries.

Restart the computer and check if you are able to type in anything.

Thank you.

S H E F I N

Customer: replied 10 months ago.
Nothing
Expert:  Shefin replied 10 months ago.

Hi,

Could you please check the model number (for keyboard) on the bottom side of the keyboard?

Thank you.

S H E F I N

Customer: replied 10 months ago.
Sk 8861
Expert:  Shefin replied 10 months ago.

Hi,

Have you connected the USB dongle to the USB port of your computer? Watch the video below.

https://www.youtube.com/watch?v=GFtSLYoyFgo

Thank you.

S H E F I N