Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your computers dvd drive.
Have you tried anything from your side to get this fixed.
open device manager and then expand the cd/dvd in the list high light the listed one and remove it try to rescan for new hardware it should pick the driver online and the drive should work again.
on the top you will see a hardware scanner icon a monitor with a search scan icon click on it after you remove cd/dvd from the list.
did you remove the device before running the scan.
reboot your computer after the removal of the dvd rom
do you want me to remote connect and fix it for you?
Remote Connect Service - Quick Resolution
Remote access is an optional additional service offer with a minimal one-time flat fee ($16). It is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for. let me know if you want to opt for remote assistance.
may i take a look remotely i will not charge you for the additional service.
How Remote Desktop Works
not a problem you may let let me know the date and time when you could be in front of the computer then we can schedule a day to fix it.
That would be absolutely fine with me you can send me a reply and i will be online.
let me know if we can remote connect whenever you are online.
let me know what time you will be available next then i will be online too.
that would be around midnight for me ..can we do it early morning(maybe around 9-10 am) or late evening anytime after 7:30 PM CST
you are welcome..i will then be ready to assist you on this on friday\saturday whichever day you post me a message
you are welcome