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Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
When you say locked out do you mean you cannot login to the PC ?
Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8, Windows 10 or any other?
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
you have been locked on which screen?
let me know when you are online i will assist you further.