How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have problem with my computer using windows 10. The

Customer Question

I have problem with my computer using windows 10. The previous computer I used had the same use with the same hotmail account. Then it finally it got crashed so I got a new Hp with new windows 10 still it behaves bad. The main issue is, the start menu is not work, every time I click on it, it says there is error in start menu and next time i log in it will be fixed but this problem persist. I wonder what problem it is! should I return the computer?
Submitted: 10 months ago.
Category: Computer
Expert:  Dan replied 10 months ago.

Hello and thank you for your question, I look forward to assisting you today. Does your computer have touch screen capabilities?

Customer: replied 10 months ago.
Not it do not have touch screen.
Expert:  Dan replied 10 months ago.

Can you try right clicking on the start button for me please?

Customer: replied 10 months ago.
When i right click then i can see the menu
Expert:  Dan replied 10 months ago.

Okay, now right click then go to search and type settings and let me know when you get there please.

Customer: replied 10 months ago.
search icon is not working
Customer: replied 10 months ago.
this is the list i get and when i click on search it is not working
Expert:  Dan replied 10 months ago.

Clicking on Search doesn't do anything?

Customer: replied 10 months ago.
no, but reached settings through a different way. When I try to add new account or edit the existing account it is not working
Expert:  Dan replied 10 months ago.

Well then it sounds like problems you shouldn't be having with a new computer. I think you better consider returning it for an exchange.

Customer: replied 10 months ago.
okay
Expert:  Dan replied 10 months ago.

It looks like some of the Windows files may be corrupt, but that shouldn't be with a brand new computer.

Expert:  Dan replied 10 months ago.

Did you purchase this at a local retailer?

Related Computer Questions