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Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11670
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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Can you please remote into my computer and remove the search

Customer Question

can you please remote into my computer and remove the search engine I want as my sto get google back as my search engine I have a 1 year warranty with geek squad
Submitted: 1 year ago.
Category: Computer
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

Let's get started with the remote session now. Please open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=6cce81bd-3661-4ac4-a1cd-5c0ac6d43241

On the page that opens up, click "I Agree".

Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (if using Firefox, click on the down arrow button at the top-right to view your downloads).

I'll then be connected. Thank you.

Expert:  Bryan replied 1 year ago.

If you are having any issues with downloading/opening the remote file as directed, please be sure to reply back to me below. Thank you.

Customer: replied 1 year ago.
Whatever it's asking me to save the file not run it see you guys are a bunch of scam artists what do I do now
Expert:  Bryan replied 1 year ago.

Please rest assured; we are not "scam artists", but have an A+ rating with the BBB:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

After saving the file, you need to click on the down arrow button at the top-right of your Firefox browser - you will see the "Elsinore Screen Connect" file downloaded there. Click to open that file - and I'll be connected.

If you are still not able to find the file, please let me know. Thanks.

Expert:  Bryan replied 1 year ago.

Do you want me to connect remotely to your screen and resolve the search engine issue for you, or not? If not, let me know so that I can close out this question for you. Thanks.

Customer: replied 1 year ago.
Cosmo top right of browser on my computer is on the bottom you're a bunch of scam artists
Customer: replied 1 year ago.
f**k You
Expert:  Bryan replied 1 year ago.

.

Expert:  Bryan replied 1 year ago.

Good bye.