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Hi Cheryl, and welcome to JustAnswer! My name is ***** ***** I'll be happy to work with you on this issue.
If it says the camera is "not found," there's a chance that there could be a hardware/physical problem with the camera and the device has actually failed. It could also be a driver issue or an issue with the software that's telling you it's not found.
What exactly are you doing to get this message?
Okay, I will send your question over to Customer Service.