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Hi there. My name is***** will be my pleasure to assist you with this. May I ask type of computer you have? If we are lucky, your computer may have a built-in restore partition that we can boot from to do a factory restore.
Thank you for that information. Please give me just a moment to research that model.
I'm here. The gateway does have a restore feature. It is easy to access from the menu but since you can't boot we'll have to try to access it a bit differently. Please hold down the ALT Key and repeatedly press F10 as it is booting. It should bring you to a boot sequence screen, then choose the HDD and then hold down ALT and repeatedly press F10 again. That should bring you to the Restore menu. Please give that a try and let me know when you have accessed the menu.
Please keep in mind as we work together that it often takes several steps and/or answers to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. If I am unable to solve your problem, I will open it up to another expert who may be able to help. Your satisfaction is my top priority!
Ok. Please tell me what you do see. If you'd like for me to call you so we can communicate more quickly, please accept that additional service that is offered.
Ok. Let's begin again. We need to get to the Advanced Boot Menu. I am about to post detailed instructions for the entire process.
Note: The Administrator account is disabled by default.
In the Gateway Recovery Center window, click Next.
In the All data will be lost window, select Yes, and then click Next.
Note: The following Out of Box Experience (OOBE) screens may vary slightly between computer models.
In the Help protect Windows automatically screen, select Use recommended settings.
Please be patient with me. I can only type so fast. I am about to upload a picture of the screen that you should see.
Scratch that. Please click on the link to see a photo of the boot screen that we are looking for. It's faster than uploading a picture.
I'm terribly sorry, but I don't know how to help you if you can't get to the advanced boot screen. I will "opt out" and open your question up to other experts.Have a great day!