Hi there and welcome
Can you tell me please exactly which program you are referring to?
They did not release a driver for windows 10 (they have actually stopped developing drivers for this), but there are a few tricks that can get it working.
First, whats the exact error you get when it fails?
ok, then we need to try a clean install of the scanner.
Click on the windows start and type in Device and click on Devices And printers.
Right click on the scanner and select Remove.
Once done, restart the computer and then install the scanner so that it can be installed new into windows.
Once done, restart before scanner, then try to scan and tell me if it now functions please.
yes correct, you need to use the original drivers you used when you first installed it.
Thanks, ***** ***** windows 8 installation please.
Thank you David
Can you please provide detail on how it did not work.... Please be as specific as possible.