How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 32071
Experience:  Over 20 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

V7.132 is not working w/ WIN10. Help!

Customer Question

V7.132 is not working w/ WIN10. Help!
Submitted: 12 months ago.
Category: Computer
Expert:  Richard replied 12 months ago.

Hi there and welcome

Can you tell me please exactly which program you are referring to?

Thank you

Customer: replied 12 months ago.
Microtek ScanWizard Pro V7.132
Expert:  Richard replied 12 months ago.

Thanks,

They did not release a driver for windows 10 (they have actually stopped developing drivers for this), but there are a few tricks that can get it working.

First, whats the exact error you get when it fails?

Customer: replied 12 months ago.
I don't get an error. It just won't scan.
Expert:  Richard replied 12 months ago.

ok, then we need to try a clean install of the scanner.

Click on the windows start and type in Device and click on Devices And printers.

Right click on the scanner and select Remove.

Once done, restart the computer and then install the scanner so that it can be installed new into windows.

Once done, restart before scanner, then try to scan and tell me if it now functions please.

Customer: replied 12 months ago.
The scanner is a ScanMaker i800, a discontinued model which they made no drivers for WIN10. Which drivers should I install?
Expert:  Richard replied 12 months ago.

yes correct, you need to use the original drivers you used when you first installed it.

Customer: replied 12 months ago.
I have the "install disc" on my hard drive, and their are 4 "discs" w/in it. The drivers available are: Vista, WIN7, WIN8, and XP. I came to WIN10 from XP, where it worked just great.
Expert:  Richard replied 12 months ago.

Thanks, ***** ***** windows 8 installation please.

Customer: replied 12 months ago.
Thanks. This will take awhile, so I'll be back when I'm finished. Thanks again.
Expert:  Richard replied 12 months ago.

Thank you David

Customer: replied 11 months ago.
That didn't work. i am no closer to having an operating scanner w/ software than I was before I contacted you folks. Help!
Expert:  Richard replied 11 months ago.

Hi David,

Can you please provide detail on how it did not work.... Please be as specific as possible.