I'm sorry about the issue. Is it asking for a Wi-Fi/wireless password?
What is the error or message when entering the password?
What did Epson say?
What's the exact model of you're verizon box / modem / router device?
Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you,