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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have an Asus Zen ultra book. In the last week, I have been

Customer Question

Hi, I'm Rob. I have an Asus Zen ultra book. In the last week, I have been unable to get the Internet. I am using my son's wi fi. When I toggle the on button, after 5-7 seconds, it defaults to the off position. I have followed all the Asus advice and other Advice on Google and have tried sing malware. No luck.
Submitted: 10 months ago.
Category: Computer
Expert:  Cody replied 10 months ago.

Is this a physical button on the laptop that you switch to on? Then the physical button goes back to off?

Can you plug your device into your router with a network cable so we could do a remote session on it?

Do you know the specific model, or does it just say Zen ultra book?

Customer: replied 10 months ago.
This is on the screen in Internet settings. Not a physical button. I couls
Customer: replied 10 months ago.
I could try to use a cable to plug into the router but that does not help with the wifi option.
The model has Intel core i5-2557m CPU @ 1.7 GHz. 64 bit & operates Windows 15
Customer: replied 10 months ago.
Windows 10
Expert:  Cody replied 10 months ago.

While being plugged into the router I could connect remotely to see what is going on with the Wireless.

Customer: replied 10 months ago.
Ok I'll see if my son has a cable . I'll be back. Sorry I can' find a cable. Son not home til this evening. Will have to try later.
Expert:  Cody replied 10 months ago.

ok that's fine, I'll be available tonight.

Expert:  Cody replied 10 months ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.