Is this a physical button on the laptop that you switch to on? Then the physical button goes back to off?
Can you plug your device into your router with a network cable so we could do a remote session on it?
Do you know the specific model, or does it just say Zen ultra book?
While being plugged into the router I could connect remotely to see what is going on with the Wireless.
ok that's fine, I'll be available tonight.
Checking in to see if you still need help with this issue, if so please reply at your convenience.