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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My lap will not print

Customer Question

my lap will not print
Submitted: 10 months ago.
Category: Computer
Expert:  Harold Hanna replied 10 months ago.

Hello, I would like to try to help you with this problem. Has the printer ever worked on your laptop, or are you attempting to install it?

Customer: replied 10 months ago.
first time on the laptop
Customer: replied 10 months ago.
says printer error
Expert:  Harold Hanna replied 10 months ago.

Does it give you an error number? I apologize for the wait it did not show up on my screen for some reason. What type of printer is it?

Expert:  Viet - Computer Tech replied 10 months ago.

Hi,

I'm sorry about the issue. The previous expert has opted out. I will help you with the printer issue.

What's the model of your printer? Is this a new printer?

Does your laptop have windows xp, vista, or 7, or 8, 10?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Have you installed any printer's software?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Harold Hanna replied 10 months ago.

Please let me know if you are still having problems with this issue, thanks!