Hi there. My name is***** will be my pleasure to assist you with this. Please give me just a moment to review your comments about your hotmail account issues. I realize that you also have issues with your Macbook, but let's address the email account issues first.
I do apologize, but after carefully reading over your comments, it seems that you have already done everything that I would suggest, including completing the form that you can use to request access when you don't have the answers to the security questions or access to the cell phone or alternate email address for your account. I will "opt out" in the hopes that another expert will pick this up and be able to help. Have a wonderful day!
That is tough. especially coming from different countries its going to set off flags with them.
You can TRY calling 800 microsoft but it will be a hell of a long wait time and a lot of being switched around and no guarantee you ever get to anybody that can help.
this page will show how to type any ascii symbol on the mac. But i don't know that it will make much difference at this point if the account is already blocked
I think the best thing that you can do is to keep filling in the special form with different guesses and hope you can get enough right to let it pass.
No there is no other way. Hotmail is a free service. The only way that they make money is by limiting their costs. That means almost no support that is not computerized.
They have literally thousands of people with these kinds of issues every single day. From their business standpoint its more efficient to lose you as a customer than to have to spend actual time of a person helping you.
I would again suggest filling out the form again and putting in the old password ***** time. Knowing that password ***** any previous password ***** a long way to showing that you do own the account. Even more so than an id or passport as they don't require you to have the account in your own name. What they require is knowing that you are the one that created and had access to the account. Not that you are the person listed on it.