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GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1076
Experience:  MIS degree and 15+ years experience with both Mac and Windows hardware & software
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My account is locked.I requested security code textand did

Customer Question

my account is locked.I requested security code text(###) ###-####and did nut receive a text.I entered my birth date Jan 4.1939 and was told that date was incorrect. I tried to log on from a new location : Vence. Florida. I really would like to unlock my account.
Submitted: 1 year ago.
Category: Computer
Expert:  GeekGal replied 1 year ago.

Hi there. My name is***** will be my pleasure to assist you with this. May I ask which account you are locked out of?

Customer: replied 1 year ago.
facebook
Expert:  GeekGal replied 1 year ago.

Thank you for that information. Please pardon the delay in my response. Would you like to receive a phone call in order to make this faster and easier? If not, please try following the instructions below.

https://www.facebook.com/help/215543298568604

Please click on the following link and follow the prompts. If you have questions about any of it, just let me know. If you don't know any of the answers to the questions that they ask you can still regain access to your facebook when all else fails by providing proper id and uploading it to them so they can verify your identity.

Here'a a link to the types of id that are acceptable

https://www.facebook.com/help/159096464162185

Here's a link to a page that tells you how to upload them:

https://www.facebook.com/help/153265828135764

Once you have regained access i recommend that you immediately update your password, your phone #, and your email address so you can more easily regain access in future if your account is hacked or your password ***** *****

Additionally you can set up "Trusted Friends" who can help you regain access to your account. Here's a link to information about Trusted Friends:

https://www.facebook.com/help/119897751441086?sr=4&query=trusted%20friends&sid=0fX5vKOneuQ7rjXGJ

Expert:  GeekGal replied 1 year ago.

I hope that the information that I’ve provided has been helpful. If it has, please kindly take a moment to rate my service. You can provide a rating by clicking on the stars and then clicking on submit. Please don't rate me until you are satisfied. If you need more help, please allow me to continue to work with you or allow me to "opt-out" so that other experts can assist you. Your complete satisfaction is my goal! Thank you!