Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your phone app. Let me know the name of the App.
you mean Google play store app is greyed out?
I am replying you in real time and not delaying in reply however i need to ask more details about the problem you are facing so that i can provide you resolution.
If you are in a hurry we can leave it for now and you may let me know the time you are comfortable i will be online to help you further.